Chill Spa Etiquette

SCHEDULING
To secure your desired time at the spa, we kindly request that you make your treatment reservation prior to your arrival at the resort. Appointments are subject to availability and must be guaranteed with a resort reservation or credit card.

AGE
Guests must be 18 years of age to receive spa massages and utilize locker rooms. Teen Facial guests ages 13-17 must be accompanied by an adult to use Spa Amenities.

RESCHEDULING & CANCELLATION POLICY
In the event of rescheduling or canceling an appointment, we ask that you notify the spa by 5 pm the evening before your scheduled appointment. Please be advised that you will be charged the full price of your service if you cancel after 5 pm the evening before your scheduled appointment or fail to attend. Rescheduling your appointment within this time frame will result in a $50 rescheduling charge.

ARRIVAL TIME
To begin your spa experience in a relaxed state, we ask that you arrive 30 minutes prior to your scheduled appointment time. Spa robes, slippers, private lockers, and beverages are provided for your comfort. Please note that should you arrive late, your treatment will end as scheduled as a courtesy to the next guest.

QUIET, PLEASE
To maintain a peaceful atmosphere and honor the guests enjoying the serenity of Chill Spa, we ask that you keep conversations to a whisper and silence or turn off your cell phone or other electrical devices before entering the spa.

COMPLIMENTARY AMENITIES
Spa Locker rooms are reserved for Spa guests only. All spa services include men’s and women’s lockers, steam rooms, rooftop hot tub, and a co-ed relaxation lounge with herbal teas and fruit.

SERVICE CHARGE
For your convenience, a 22% service charge will be added to all services.